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Support

Troubleshooting

Logging In

  1. Click on “My Account” in the top menu
  2. OR select the VOD you’d like to watch and click “Already have access?” to log in
  3. Make sure you select “I Already Have an Account” if you have an account.

Logged in but Can’t Access Content?

  1. Make sure you are using Chrome or Firefox as your browser. While other browsers may work, they will not be as optimized.
  2. Update your device to the latest operating system.
  3. Make sure you’re logged in with the correct email address.
  4. Disable any cookie blockers or pop-up blockers you may have in your browser.
  5. Clear your cache:
    1. First try a hard refresh: PC: CTLR + F5, Mac: Command + Shift + R
    2. Tutorial for Chrome
    3. Tutorial for Firefox
    4. Tutorial for Safari
  6. You can always click the “Watch on Cleeng” button below the VOD you’ve selected, so you can view directly on Cleeng
  7. If you’re using iPhone or iPad and have followed the above steps without success, click “iPhone/iPad Support” below. 

Support for iPhone & iPad Users

Important

Before you do anything make sure your device is updated to the latest operating system (iOS)

Safari

  1. We highly recommend using the Chrome browser instead since it’s better optimized. If you wish to use Safari, read on.
  2. Clear your cache (be aware that this logs you out of everything in your browser)
    1. Go to Settings > Safari > Clear History and Website Data



  3. Enable Cross-Site Tracking:
    1. Go to Settings > Safari > Scroll down to Privacy & Security > Turn off both “Block All Cookies” and “Prevent Cross-Site Tracking” as shown in this image.

Chrome

Clear your cache (be aware that this logs you out of everything in your browser): Open Chrome > click the three dots on the upper-right corner > click History > click Clear Browsing Data > make sure the Time Range at the top is set to “All Time” > make sure everything in the list below is selected > click Clear Browsing Data

Firefox

Clear your cache (be aware that this logs you out of everything in your browser): Open Firefox > click the 3 lines > Settings > Data Management > make sure everything is turned ON > Clear Private Data

Navigating the Site

Subscribing

To Subscribe, either click “Subscribe” on the home page, or select any VOD or Audio and select the subscription option.

Account Details

To view and or update your account details, click My Account in the top menu, then click My Account again. Here you will be able to view your purchases and subscriptions, update your personal info, and update payment details.

It looks like this:

Unsubscribing

Click on the My Account in the top menu, then click My Account again. Go to the “Subscriptions” tab and click “Unsubscribe”. Then select the reason you are unsubscribing, and click unsubscribe again.

Starting a Free Trial

Follow these steps if you received a code for a free trial:

  1. Click subscribe ($32) on the home page OR click the user icon at the top of the page
  2. Create a new account or sign in with your existing Cleeng account
  3. Before paying press “redeem coupon”
  4. Enter your code
  5. Click Activate
  6. Enter credit card details (if details are not already on your Cleeng account)
  7. Start watching
  8. In the coming 30 days you can unsubscribe anytime and still continue the 30 day free period.

Cleeng (paywall software) created this video tutorial that also might help you.

Searching:

  • Filter: Select location only or add: year, month, topic, dialogue type
  • Before conducting a new search: clear the filters by clicking “Reset Filters”
  • Keyword/Topic Search – Click the magnifying glass at top right:
    You can find all talks on a particular topic (sexuality, meditation, pain etc.) For example, you can search: seeker/seeking, destiny, soul, time, realm, dimensions, death, loss of a loved one, genetics, nervous system, etc.
    • Mix and Match: combining two or more keywords to narrow the search. For example: sexuality+genetics, spirituality+meditation, awareness+fear.
    • A phrase you remember from a talk. For example: “St. Elmos fire”, the black, etc.
    • Topics you may not know John has talked about, but would like to find out:
      For example: economy, elderly, Parkinson’s, dementia, a course in miracles, dreaming, etc.

Downloading Audio Files to Your Phone or Tablet

Go to these links for tutorials:

  • For Android devices
    1. Download the MP3 to your phone
    2. Tap on the download in your notifications or open your file manager app
    3. Unzip and extract the files – click HERE for a tutorial for Files by Google
    4. Listen
  • For Apple devices
    1. Download the MP3 to your computer
    2. Unzip the file – double click on it
    3. Drag the album folder into your iTunes Music Library
    4. Sync your iPhone to your iTunes – click HERE for a tutorial
    5. Listen

Still Having Trouble?
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